Shipping & Returns Policy

 

COFFEE VETS wants your online shopping experience to be simple and successful. Please review our policies and procedures regarding shipping and returns. If you have any questions, email us at info@coffeevets.com

Order Processing

  • Our goal is to process all orders within 24 hours of receipt (Monday through Friday, excluding holidays).
  • For an order to be shipped same day it must be placed before 1:30 pm EST. We will make every attempt to dispatch all orders received, but orders sent after 1:30 pm EST will not be guaranteed to ship until the next business day.
  • If you have special requests and need your order(s) expedited please contact us immediately at: shawn@coffeevets.com
  • Also, please reference our transit map included here to help you estimate when an order must be placed in order to arrive at its destination on time.
  • Orders may be held due to weather considerations or on the anticipation of receipt of product stock.
  • Orders are processed and shipped during regular business hours (Monday through Friday, excluding holidays).
  • You may cancel an order at any time prior to Shipping at (800) 640-8063.
  • If you would like to cancel an order after it has been shipped, we will attempt to intercept the package through the delivery service, although this is not guaranteed. Intercept services do have fees associated with them, so we will deduct the cost to intercept from your refund. If interception is not possible, you can send the package back by either refusing the package at delivery or shipping it back to us. If you refuse the package and send it back to us, we will be charged a fee from the mailing service and will deduct that fee from your refund.

Shipping Destinations

We currently ship to any address in the continental United States, Hawaii, and Puerto Rico, PO Box, APO and internationally.

Returns Policy

COFFEE VETS wants to ensure the satisfaction of our customers. If for any reason you are unsatisfied with a product, you may return it for a full refund within 30 days of purchase, less any shipping charges or fees. Please contact us at info@coffeevets.com or by calling toll-free at (800) 640-8063 to report a return. See the following for policies on shipping charges for returns:

  • Our Error: If you received a wrong product due to our error, please return the product unopened in the same package in which you received it and include a copy of the invoice. You will receive credit for the product once we receive the return. We will ship you the correct product at no additional shipping expense.
  • Shipping Damage: If your package is visibly damaged upon arrival, refuse the package and have it delivered back to us. Contact us immediately at info@coffeevets.com or by calling toll-free at (800) 640-8063 and we will have a replacement order shipped to you right away at no additional shipping expense.
  • Defective Products: If you receive a product that is defective, out of date, or is in any way damaged from something other than shipment, please contact us within 24 hours of receipt. Please return the product in the same package in which you received it and include a copy of the invoice. We will ship you the correct product at no additional shipping expense or refund your money.
  • Your Error: If you ordered a product by mistake or are unhappy with the item, you may return for a full refund, less any shipping charges or other fees associated with the order. Shipping will be done at your expense. You will receive credit which you may spend at our store for your item upon receipt.

Autoship Programs

Currently we do not have any active Autoship Programs, however, if you or a customer would like to have coffee delivered to them, their business, and/or organization please contact Shawn at: Shawn@Coffeevets.com and we will have an autohip schedule setup for you immediately.

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