Privacy Policy

COFFEE VETS is committed to protecting your privacy and ensuring the security of the information you submit to us. We want your use of the COFFEE VETS web sites and the services we offer to be productive and safe and we have taken great efforts to keep your information confidential and secure at all times within our system. Our Privacy Policy was developed as an extension of our commitment to combine quality products and services with integrity in dealing with our users. Our Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. COFFEE VETS’S Privacy Policy illustrates our commitment to your privacy and security. This privacy statement covers the websites: www.coffeevets.com, and any other site(s) that may launch in the future (collectively the “COFFEE VETS’S Sites”). Because COFFEE VETS wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices.

 

If you have questions or concerns regarding this statement, you should contact the corporate office at: info@coffeevets.com

 

Personal information we collect from the COFFEE VETS sites, each have different functions and collect different types of personally identifiable information (PII) such as name, address, email address and phone number. Generally, you can visit the COFFEE VETS site(s) without entering any PII. However, if you choose to place an order on the COFFEE VETS site(s), we require that you provide your name, mailing address, billing address, email address, phone number, credit card number and its expiration date. All of this information is necessary for us to complete the transaction and notify you of your order status.

 

To access most of the functionality at www.coffeevets.com and the password protected back end functionality, where you can purchase or renew your monthly subscription; we require that you become a registered user and agree to comply with the terms of our User Agreement. You must also choose a unique username and password. To become a registered user, we require that you provide your name, and valid and current email address, so that we may contact you, when necessary, concerning activity that is relevant to your account.

 

Supplementation of Information

In order to protect your account, we may on occasion supplement the personal information you submitted to us with information from third-party sources. We use services from leaders in the industry to verify your identity, in order to prevent others from defrauding your account or the company.

 

Testimonials or Membership Review

If you provide a testimonial or product review on the COFFEE VETS site(s), you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. For testimonials, we do obtain the customer’s consent prior to posting his or her name and video testimonial. If you enter a comment in a public forum we are not responsible for the personally identifiable information you choose to submit in these comments. If you want to remove your personal information that is being displayed on our website under public pages, please contact us at: support@coffeevets.com

 

How We Use Your Information

We may use your email address, mailing address and/or phone number to provide quality customer support or to reach you regarding an order status, fulfillment issues and other customer service related activities. We may use your email address, mailing address and/or phone number to contact you regarding new product offerings, newsletters and other aspects of your use of the COFFEE VETS site(s). If, however, you do not wish to receive such communications, you have the ability to “opt-out” at any time and you will not be contacted further.

From time to time, we may ask you to answer surveys regarding current or future COFFEE VETS products and ideas. Participation in these surveys is always optional. Survey responses are only used in the aggregate and are never linked to an individual.

 

Information Sharing

COFFEE VETS is not an “information broker”. We do not engage in the selling of the profile, contact, web usage habits, behavior, buying patterns, or demographic information of our customers, partners or users. We use the information we collect about you to process orders and provide the best and most personalized service possible. We may revise this Privacy Policy occasionally, so please check it frequently. COFFEE VETS does not share, sell, rent, or trade PII with third parties other than as described in this privacy policy.

 

Agents/Service Providers

We use third parties such as a shipping company to fulfill orders and a credit card processing company to bill you for subscription memberships and other services. When you purchase a product and use our site, we will share your name, address, telephone number, and email address as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for promotional purposes.

 

Business Transition

In the unlikely event COFFEE VETS goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, as well as any choices you may have regarding your personal information.

 

Legal Disclaimer

In addition to the circumstances described above, COFFEE VETS may disclose or release information when we, in good faith, believe that doing so is reasonably necessary: (i) to comply with the law, judicial proceeding, court order, or legal process served on our Web site; (ii) to enforce or apply the terms of User Agreement; or (iii) to protect the rights, property or safety of COFFEE VETS sites, our users, or others.

 

Links to Other Sites

This web site contains links to other sites that are not owned or controlled by COFFEE VETS. Please be aware that we, COFFEE VETS, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies only to information collected by this web site.

 

Tracking Information Log Files

Like most web sites, the COFFEE VETS site(s) record certain tracking information any time someone visits the site. For every web page that is viewed, our web server records an IP address, the operating system, browser version and the name of the page that was viewed. We use a third-party tracking service that uses tracking technologies to track non-personally identifiable information about visitors to our site. This information is not linked to any specific user and is used in the aggregate to maintain, track performance and improve the COFFEE VETS site(s).

 

Third Party Tracking Technologies

Some of our business partners use cookies on our site. We do not have access or control over these cookies.

 

Email and “Opt Out” Policy

We may use your email address provided to contact you regarding the following:

  • User Registration Status (including confirmation of account signup);
  • Product order status and shipping notification(s);
  • Online Customer Satisfaction Survey;
  • Major changes to the website, addition of new products or services;
  • Promotional and marketing materials that we think you may find useful.

If you desire not to receive information about products or services we think may be of interest, you can change the notification options in your account settings. If you wish to not receive any of these emails, you may opt-out by following the unsubscribe instructions within each email communication.

 

Protecting Your Personal Information

The COFFEE VETSsite(s) use secure sockets layer (SSL) to encrypt the transfer of sensitive information, such as your account password and billing information including credit card, from your web browser to our web server.

Only the last four (4) digits of your credit card number will be displayed in your account.

Emails you send to us may not be secure unless you are told otherwise that security measures will be in place prior to you transmitting the information. For this reason, we ask that you do not send confidential information such as credit card numbers or account numbers to us through emails.

The same SSL protocol also acts to authenticate the COFFEE VETS site(s) and prevent unauthorized hackers from masquerading as any of our sites while you are logged in to your account. This is accomplished through a “digital certificate”, which is an unforgettable electronic “identity card”.

If another website attempts to falsely identify itself as a COFFEE VETS site, your web browser will display a warning indicating that there is a problem with the digital certificate for www. coffeevets.com. Do not log in to those sites if you see any such warning.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send email us at: support@coffeevets.com

 

Changes in this Privacy Statement

By using our web site, you consent to the collection and use of information by COFFEE VETS as described in this Privacy Policy. If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

 

Contact Us

If you have any questions regarding COFFEE VETS’s privacy policy and practices, please direct them by any one of our contact forms, email us at Info@coffeevets.com or by direct mail to:

 

COFFEE VETS
5206B Lyngate Ct.
Burke, VA 22015

 

Office Toll Free: (800) 640-8063
Email: Info@coffeevets.com